Warranty and Returns Policy
Shipping Policies:
All items listed for sale on awitalian.com can be assumed as in-stock unless otherwise stated. If an item is ordered and turns out to be out of stock, the customer will be notified within 24 hours (during normal operating business days).
All orders placed Monday-Friday by 5pm EST will be dispatched the same day, assuming all items contained in the order are in stock at the time of purchase.
All orders are insured with the carrier for the full value of the order. This cost is included in the shipping price at checkout.
We offer multiple shipping options to suit your needs, including standard, expedited, and overnight shipping.
All available shipping options, costs, and estimated delivery times will be displayed during checkout.
Shipping rates are calculated based on the weight, dimensions, and destination of your package.
UPS Ground Map and Delivery Times from AW Italian’s Location in Eatontown, New Jersey.
Product Warranties
All parts are covered by their respective manufacturer’s warranties. AW Italian Auto Parts warrants that at the time of shipment the products sold will be free from defects in material and workmanship. AW Italian Auto Parts’ maximum liability shall NOT in any case exceed the purchase price (excluding shipping charges) for the products purchased from AW Italian Auto Parts and claimed to be defective.
AW Italian Auto Parts agrees to provide a replacement for, but not pay for any labor that is required to remove or install or supplies which may be used or shipping costs. AW Italian Auto Parts will NOT be liable for any loss, incidental or consequential damages of any kind, whether based upon warranty, contract or negligence, and arising in connection with the sale, use or repair of the products.
This warranty does not under any circumstances extend to any product sold by AW Italian Auto Parts which has been subjected to misuse, neglect, accident, improper installation or use for any purpose other than its intended use. This warranty does NOT extend to or apply to any unit which has been repaired or altered.
Return shipping costs are the customer’s responsibility. COD shipments WILL NOT be accepted.
We highly recommend insuring your return shipment. AW Italian Auto Parts will not be responsible for any lost or damaged returns.
AW Italian Auto Parts reserves the right to delay issuance of credit pending manufacturer’s inspection and approval of credit for the part(s) returned.
No credit will be issued for any parts or cores returned not originally purchased through AW Italian Auto Parts.
AW Italian Auto Parts will send you an email indicating the amount to be refunded back to you. Please note that credit on your credit card statement may not appear immediately, depending upon the policies of your credit card issuer.
All parts returned for reasons other than warranty or catalog/shipping (AW Italian Auto Parts) error will be subject to a charge back of any applicable free shipping charges given on the original.
New Part Returns
You may request a refund of your purchase price (excluding shipping charges) if the part:
Is returned WITHIN 45 days of the original invoice date.
Is not a “special order” part which is a non-stock item that had been purchased specifically for you by AW Italian.
Is NOT electrical/electronic in nature (i.e., air mass meters, sensors, fans, resistors oxygen sensors, etc.).
Does not have a note in the parts description indicating not returnable
Has NOT been altered in any way.
Does NOT have missing parts, hardware. If part is sold as a set or kit, the complete set or kit must be returned complete.
Warranty Part Replacement
In general and unless otherwise specified, a part will be replaced under warranty (excluding shipping charges) if the part:
- Is returned WITHIN 12 months of the original invoice date (unless a different warranty period is specified).
- Has NOT been misused, neglected, subject to accident, improper installation or used for any purpose other than its intended use. Wear and tear is specifically EXCLUDED from ANY and ALL warranty coverage.
- Is approved by the manufacturer upon inspection and subject to its guidelines and limitations.
- Is emptied of all fluids (if applicable).
Below are the two methods that you can use to receive your warranty replacement part.
- You can send your defective part to the address below and once it has been received by us we will promptly ship a replacement to you.
- You can place a new order through the website and pay for the part. Once you have received the new part you can then return the defective part to the address below. Once the defective part has been received we will promptly issue credit for the part that was purchased as a replacement.
Warranty Returns Must be shipped to AW Italian Auto Parts: 120 Kremer Avenue, Eatontown, New Jersey, 07724
Documentation Requirements
All manufacturers require a complete description of the failure in order for warranty coverage to apply. Simply stating “doesn’t work” on your correspondence is not acceptable to most manufacturers. Please provide a complete description of the failure when you return.
Limitations on warranty replacements exist on certain types of parts including but not limited to:
Brake Pads and Rotors: Squealing/squeaking of pads and/or warping of rotors are NOT valid warranty claims unless:
- All vehicle and brake component manufacturers’ installation procedures were followed precisely.
- The problem began IMMEDIATELY upon installation and problem is reported and parts returned WITHIN 30 days of original invoice date. Any brake noise or warpage that begins more than 30 days after purchase is the result of driving conditions, driving style or related parts that were not replaced at the same time.
- Brake pads and rotors were replaced at the same time.
- No blue discolorations are present on brake rotors. Blue discoloration on a brake rotor is always the result of excessive heat caused by excessive brake pad-to-brake rotor contact.
Core Deposits and Core Returns
Certain types of parts are available in the industry as “remanufactured” (steering racks, compressors, starters, alternators). Cores are the used parts that may be returned for credit when purchasing a remanufactured part.
If a core deposit is shown, this charge will be added to your total at the time of sale but is refunded upon the return of your original part.
Credit will be issued for core returns upon receipt, provided that cores are:
Received WITHIN 45 days of the original invoice date. No core deposits will be refunded for cores returned more than 30 days after the original invoice date.
Core Return Shipping Charges: Core return shipping charges are the responsibility of the customer and are NOT refundable.
Items Lost or Damaged in Transit
For your protection, please inspect your package before signing for it and have the driver make note of any damage. If your order is damaged during shipping, please immediately notify the shipping carrier & AW Italian Auto Parts so we can promptly file a damage claim with the carrier. All original shipping cartons and packing materials must be saved for inspection by the carrier. Discarding any of the original shipping/packing material will negate our ability to file a damaged package claim with the carrier. Any damage claim made after 5 business days of delivery will be on the purchasing party as we will not be responsible for damage claims after 5 days of the item being delivered.
